🛍️ Orders & Payments

Q1. What payment methods does Hasaki accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
All payments are processed securely through encrypted gateways. Your payment information is never stored or shared.

Q2. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of confirmation if they haven’t entered the processing stage.
Once processing or shipping begins, we can no longer modify the order. Please contact Customer Support as soon as possible.

This policy does not apply to cases of shipment delay. If there is a delay in delivery, Hasaki will notify you in accordance with our [Delivery Policy (U.S. Market)], which follows applicable FTC guidelines.

🚚 Shipping & Delivery

Q3. Do you offer Free Shipping? Yes, we offer Free Standard Shipping based on the shipping origin and your order value:

• Ship from US Warehouse: FREE on orders of $35 or more (Mainland US only).

• Ship from VN Warehouse: FREE on orders of $99 or more (Mainland US only).

• Alaska & Hawaii: Free shipping is not applicable. A flat rate applies to all orders regardless of the order value.

Q4. What are the shipping fees for orders that don't qualify for Free Shipping? If your order does not meet the free shipping threshold, the following flat rates apply:

• To Mainland US (48 States):

  • Ship from US: $4.99

  • Ship from VN: $10.00

• To Alaska & Hawaii:

  • Ship from US: $9.99

  • Ship from VN: $19.99

Q5. How long does delivery take? The delivery time depends on the shipping origin:

• Ship from US Warehouse: Typically 3 - 5 business days (after processing).

• Ship from VN Warehouse: Typically 8 - 12 business days (after processing).

• Please note that delivery to Alaska and Hawaii may take longer than the estimated timeframes above.

Q6. What happens if my order is delayed? If your order is not delivered within the estimated timeframe, please refer to our [Delivery Policy (U.S. Market)] for more details on your rights and our procedures.

Q7. What if my package shows “Delivered” but I haven’t received it? Please contact Customer Service at support@hasaki.com within 30 days of your Order Confirmation Email. We will verify the delivery details with our carriers to help resolve the issue as quickly as possible.

🔁 Returns & Refunds

Q8. What is Hasaki’s return policy?
You may request a return or refund within 30 days from the date of successful delivery if your item is defective, damaged, or incorrect.
Returns must be unused, unopened, and in original packaging unless the product was faulty on arrival.

Q9. How do I request a return or refund?
Submit a request through your Hasaki account or contact Customer Service.
Please include clear photos and order details.
Our team will respond within 24 hours, and guide you through the return process.

Q10. How long does it take to get a refund?

You may prefer more information via Delivery Policy (U.S. Market).

Q11. Who covers the return shipping cost?
If the issue is caused by Hasaki (defective, wrong, or damaged item), we cover the return shipping.
Otherwise, return shipping costs are the buyer’s responsibility.

🔒 Privacy & Security

Q12. How does Hasaki handle my personal data?

Hasaki collects and uses your personal data to process orders, provide customer support, and improve your shopping experience in accordance with our Privacy Policy.

You may request access, correction, or deletion of your personal data at any time by contacting our Privacy Officer at support@hasaki.com.

⚖️ Terms & Intellectual Property

Q13. Who owns the content on Hasaki.com and the Hasaki App?
All intellectual property rights—including design, software, graphics, and trademarks—belong to Hasaki LLC and its licensors.
Unauthorized reproduction or commercial use of any materials is prohibited.

Q14. Does Hasaki respect others’ intellectual property?
Yes. Hasaki is committed to protecting intellectual property rights.
If you believe any content on our site or app infringes your rights, please contact us immediately at support@hasaki.com.

📞 Support

Q15. How can I contact Hasaki?
For any questions or issues, you can reach us via:

• Email: support@hasaki.com
  
  

• Response time: within 24 hours (business days)

• Operating hours: Monday–Friday, 9 AM – 6 PM (PST)