Hasaki is committed to providing a beauty shopping experience that is accessible to everyone, including customers with disabilities. Whether you are browsing our website with a screen reader, navigating our store with a service animal, shopping with low vision, or managing a cognitive or motor difference, we want your experience to be just as delightful and easy as anyone else's.
Our Standards
Our website and mobile app are designed to substantially conform with the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and Level AA, developed by the World Wide Web Consortium (W3C). We also work to meet the requirements of:
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Title III of the Americans with Disabilities Act (ADA), 42 U.S.C. § 12182
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The California Unruh Civil Rights Act, California Civil Code §§ 51–53
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The California Disabled Persons Act, California Civil Code §§ 54–55.3
Note: We reference WCAG 2.1 AA and industry best practices as our internal benchmark for digital accessibility. We do not represent compliance with Section 508 of the Rehabilitation Act, which applies to federal agencies and their contractors.
What We Have Built
Digital: Our digital experience includes semantic HTML markup and landmark regions for screen readers (tested with JAWS, NVDA, VoiceOver, and TalkBack); full keyboard operability with visible focus indicators; color contrast meeting WCAG AA (minimum 4.5:1 for normal text, 3:1 for large text); layouts that reflow at 320 CSS pixels and support 400% zoom without loss of content or functionality; descriptive alternative text for product images; closed captions on tutorial videos; plain-language product descriptions; clearly labeled form fields with descriptive error messages; and interactive touch targets of at least 44×44 CSS pixels in line with platform accessibility guidelines.
Physical Stores (California): Our California store locations feature step-free entry, accessible aisles and checkout counters at compliant heights, service-animal-friendly policies in full compliance with the ADA and California law, and Beauty Advisors trained in inclusive customer service. Sensory-friendly Quiet Hours are available at select locations — please contact us or check your local store's page for the current schedule.
Reporting a Barrier
If you encounter any barrier using hasaki.com, our mobile app, or our stores, please tell us. We treat accessibility reports as a priority.
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Email: support@hasaki.com
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Phone: to be updating
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TTY: Dial 711 (U.S.) to reach us via Telecommunications Relay Service (TRS)
When contacting us, please include: the page URL or store location, a description of the barrier, the assistive technology or method you were using, and a way for us to reach you.
Response Timeline:
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We will acknowledge your report within two (2) business days and provide initial assessment results within the next (5) business days.
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After that, we will provide a resolution or an interim accessible workaround within the next fifteen (15) business days of acknowledgment. For complex issues requiring development work, we will communicate a target resolution date.
Reasonable Modifications and Auxiliary Aids
In accordance with Title III of the ADA and the California Unruh Civil Rights Act, Hasaki provides reasonable modifications and auxiliary aids at no charge. Examples include:
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Large-print or emailed receipts and product information
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Written summaries of in-store beauty consultations
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Staff assistance reading product labels aloud
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Extended consultation appointment times
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Alternative accessible formats of digital content upon request
To request a modification or auxiliary aid in advance, contact us at support@hasaki.com or ask any team member in store. We will work with you to identify the most effective accommodation for your needs.
Third-Party Content
Our website and app may include content or features provided by third-party services (such as payment processors, embedded maps, or social media widgets). While we request that our partners meet accessibility standards, we do not control third-party content and cannot guarantee its conformance. If you encounter a barrier in a third-party feature, please report it to us and we will do our best to identify an alternative solution.
Ongoing Commitment
Accessibility is an ongoing process. We continuously test our digital properties using automated tools (axe-core, WAVE, Lighthouse) and manual review by trained accessibility specialists, and we partner with people who use assistive technologies daily. We conduct a full accessibility review at least annually and following major updates to our website or app.
This Accessibility Statement was last reviewed on June 1, 2026 and will be updated at least annually.
Legal Disclaimer
This Accessibility Statement reflects Hasaki's good-faith effort to comply with applicable accessibility laws and standards, including Title III of the ADA and the California Unruh Civil Rights Act. WCAG 2.1 Level AA conformance is our target; no website is perfectly accessible at all times as content and integrations evolve. Statements regarding conformance are based on assessments conducted as of the date last reviewed and do not constitute a warranty of accessibility for any particular individual or use case. This statement does not waive any rights available under applicable law and does not create any cause of action that does not otherwise exist.