Last updated: July 15th, 2026
Effective date: July 19th, 2026
At Hasaki US, we want you to shop with confidence. If you are not fully satisfied with an eligible purchase, we are here to help, subject to the terms of this Policy.
1. Return
Eligible items may be returned within 90 days of the original purchase date, subject to this Policy.
For online orders, the original purchase date is deemed to be the delivery date.
For returns by mail, the return must be initiated through Hasaki.com within the applicable return window.
2. Refund Timeline
Approved refunds are issued after the returned item has been received, reviewed, and accepted, subject to the return method used.
For mail returns, please allow up to 30 business days after receipt and inspection for processing. Financial institutions may require additional time before the refund appears on the customer's statement or account.
Refund Timelines: Credit / Debit Card, up to 10 business days. This 10-business-day period is the time your bank or card issuer may take to post the refund after Hasaki has approved and issued it; it applies after the processing time described above, not at the same time. For in-store returns, approved refunds are generally processed at the time of the return to the original form of payment where possible, though a refund to a credit or debit card may still take up to 10 business days to appear on your statement depending on your financial institution.
3. Return Eligibility
To be eligible for a return, refund, or merchandise credit, an item must:
● Be purchased from Hasaki US, including our stores, website, app, or other authorized sales channels;
● Be returned or, for returns by mail, be initiated within the applicable return window;
● Be associated with a valid Hasaki US order record or be accompanied by valid proof of purchase, where applicable (for example, your original store receipt, the order number or order confirmation email, or the order record in your Hasaki.com account);
● Include all original components, where applicable, including accessories, inserts, bundled items, and original packaging, with the manufacturer's original seal, tamper-evident tape, or protective film intact and unbroken, and the product's overall exterior condition unaltered;
● Comply with all product-specific restrictions set out in this Policy; and
● Satisfy any reasonable verification requirements applied by Hasaki in accordance with applicable law.
Any return that cannot be verified in our system and is not accompanied by valid proof of purchase, where applicable, is not eligible for a refund or merchandise credit.
To help protect our customers and our business, Hasaki may require a valid government-issued photo ID and additional contact information to process certain in-store returns or other returns requiring additional verification, where permitted by law. Any personal information collected for return verification purposes will be handled in accordance with Hasaki's Privacy Policy and applicable data privacy laws
All returns are subject to review, validation, and approval by Hasaki in a commercially reasonable, non-discriminatory, and good-faith manner.
4. Non-Returnable Items
The following items are not eligible for return, refund, or merchandise credit:
● Gift cards;
● Free gifts or promotional items;
● Items marked Final Sale or Non-Returnable;
● Products sold under promotions clearly disclosed as non-returnable;
● Items returned outside the applicable return window;
● Products not purchased from Hasaki US or an authorized sales channel;
● Items with removed, broken, or altered seals or labels, where applicable;
● Items used beyond gently used condition (for example, testers or samples that have been used, color or texture swatched onto skin, or fragrance sprayed for testing). For clarity, "gently used condition" refers only to minor handling of a still-sealed product, such as examining the outer packaging, that does not open the product or break its seal; a product that has been opened or used is treated as used and is not returnable except for a verified defect or quality issue under Section 10;
● Product boxes or packaging that are materially damaged, scratched, or altered due to customer handling, where packaging condition is required for resale, authentication, or safety review; and
● Opened, used, or unsealed items in restricted categories listed below.
For purposes of this Policy, "seal" means any factory-applied tamper-evident seal, shrink wrap, protective film, authenticity sticker, or similar manufacturer packaging feature indicating that a product has not been opened or used. This seal and original-condition requirement applies to all product categories sold by Hasaki US, including everyday cosmetics, skincare, and personal care items, and is not limited to the restricted categories listed in Section 5. Accordingly, once a product’s seal, shrink wrap, or protective film has been broken — whether by opening, swatching, spraying, or any other use — the item is considered used and is not eligible for return under Sections 3 and 4, except in the case of a verified defect or quality issue under Section 10 (for example, a seal broken in transit or due to a manufacturing defect not caused by the customer).
5. Category Restrictions
Unless required by law, the following categories are not eligible for return once opened, used, worn, unsealed, or customized:
● Intimate wellness devices and personal hygiene devices;
● Personal care and hygiene items, including razors, bath sponges, loofahs, toothbrushes, and grooming tools;
● Opened capsule sets or mini sets sold as sealed collectible packs;
● Wigs, hair extensions, and salon-customized items;
● Consumable products restricted by health or safety rules once opened; and
● Underwear and intimates, except in cases of a verified manufacturing defect or verified quality concern.
6. Promotions, Coupons, Rewards, and Gift Receipts
Single-use coupons applied to the original purchase will not be reissued after a return.
Returned items may not be repurchased solely to apply a new coupon, discount, special offer, or rewards benefit retroactively.
Any rewards points, loyalty credits, or promotional benefits earned on returned purchases may be adjusted, reversed, or deducted in accordance with the applicable program terms.
Purchases returned with a gift receipt may be eligible only for Hasaki merchandise credit, at Hasaki's discretion and subject to this Policy.
7. How to Return
Eligible returns may be completed in one of the following ways:
● In Store: Bring the item and valid proof of purchase, where applicable, to a participating Hasaki US store. To be accepted for an in-store return, the item must have its original seal, tamper-evident tape, or protective film intact and unbroken, with all original components and packaging included, and the product's overall exterior condition unaltered (i.e., not opened, used, or damaged). Hasaki store staff will inspect the item at the time of return; Hasaki may decline to accept the item in store if these conditions are not met, subject to Section 4 and Section 10 (for defective, damaged, or incorrect items). If the item is defective, damaged, incorrect, or has a verified quality issue, you may still bring it to the store even if it has been opened or used; in that case Hasaki will review it under Section 10 (Quality Issues and Incorrect Orders) rather than decline it for a broken seal or opened packaging; or
● By Mail: Log in to your account on Hasaki.com, go to your order history, select the eligible item(s) you wish to return, and follow the return instructions provided.
For eligible returns by mail submitted through Hasaki.com, Hasaki will provide a prepaid return shipping label. The package must be dropped off at a participating shipping location identified on the label or in the return instructions. Hasaki will cover return shipping costs for eligible return-by-mail returns.
For certain returns involving damage, defects, missing components, shipping issues, quality concerns, or other matters requiring review, Hasaki may request photos, videos, or additional information before approving the return.
Original shipping charges are non-refundable, unless required by law or unless Hasaki shipped the wrong item. The return package must include all required contents and original components, where applicable. Certain items may be required to ship by ground service only or in compliance with carrier or hazardous materials requirements.
If an in-store or mail return is declined because the item does not meet the conditions in this Policy (for example, broken seals, missing components, or altered packaging), Hasaki will inform the customer of the reason at the time of the decision (for in-store returns) or by email or phone (for mail returns). The customer may take the item back at the store, or, for declined mail returns, Hasaki will ship the item back to the customer at the customer's expense, unless the item was shipped by Hasaki in error or otherwise required by law. If a declined mail-return item is not claimed or a return-shipping arrangement is not confirmed within 30 days of notification, Hasaki reserves the right to dispose of the item in accordance with its internal policy and applicable law
8. Refund Method
Returns submitted outside Hasaki's return process or contrary to Hasaki's instructions may be refused. Mail returns are processed after the returned item is received and inspected by Hasaki.
Returns approved within the applicable refund window will be refunded to the original form of payment, where possible.
If the original payment method is unavailable, expired, technically unsupported, or otherwise unable to accept the refund, Hasaki may issue merchandise credit to the extent permitted by applicable law and payment provider rules.
If the original purchase was made using a Hasaki gift card, any refundable amount paid by gift card will be returned as a new Hasaki gift card or equivalent merchandise credit.
For split-tender purchases, Hasaki may allocate the refund back to the original payment sources where feasible. Any portion originally paid by gift card may be returned as gift card value or merchandise credit.
Merchandise credit may be subject to channel-specific or store-only redemption limitations disclosed at the time of issuance.
9. Channel-Specific Return Rules
Additional rules may apply depending on where the purchase was made.
Purchases made through third-party delivery, marketplace, or partner-operated channels may require the original platform receipt and may be eligible only for Hasaki merchandise credit or another channel-specific refund method.
Purchases made through certain partner locations or third-party platforms may not be eligible for return at all Hasaki stores.
Products purchased outside the United States may not be returned through the Hasaki US return process and must be returned in the country or channel of original purchase, subject to that location's or channel's applicable policy.
10. Quality Issues and Incorrect Orders
If a customer receives a defective item, damaged item, incorrect item, missing item, or an item with a verified manufacturing defect, Hasaki may, in its discretion, offer an appropriate remedy, including a replacement, refund, merchandise credit, or another commercially reasonable resolution, subject to review and applicable law.
11. Abuse, Misuse, and Fraud Prevention
Damage caused by customer misuse, improper storage, abnormal handling, or unauthorized modification is not eligible for a remedy under Section 10. This exclusion does not apply to seals or packaging that are broken, damaged, or altered due to shipping/transit damage or manufacturing defects not caused by the customer; such cases remain eligible for review under Section 10 (Quality Issues and Incorrect Orders).
To maintain a fair return process for all customers, Hasaki reserves the right to:
● Refuse excessive, abusive, or suspicious return requests;
● Limit, restrict, or suspend accounts involved in misuse of this Policy;
● Investigate suspicious activity, including repeated returns, reseller activity, or potential fraud;
● Require additional verification before approving a return; and
● Deny returns that cannot be verified or do not meet the requirements of this Policy.
12. Changes to This Policy
Hasaki may update this Return & Refund Policy from time to time. Any changes will apply to purchases to the extent permitted by applicable law and will be posted on the applicable Hasaki US website or customer support page.
13. Contact Us
For assistance with a return or refund request, please contact:
Hasaki LLC Customer Support
Email: [email protected]